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We begin with two Skill Inventory Assessments: Service Self-Management and Service Cycle-Management, measuring 80 service competencies.
On-site classroom training, on-line e-learning MAPs (Managed Accountability Plans) are selected for each person's needs. Training may include how to...
* eliminate ineffective customer service comfort zones
* go beyond the Four Levels of Customer Expectations
* develop supportive customer attitudes
* implement four steps for customer care
* avoid misunderstanding
* use words that empower and build loyal relationships
* improve telephone etiquette
* increase service productivity with time management tips
* effectively deliver bad
* effectively solve customer problems
* deal with difficult and irate customers
* eliminate service obstacles
Gain the inspiration, knowledge, and skills for increasing service productivity and personal fulfillment in a challenging world.
Want to test your customer service? Contact us for a free e-learning demo on Dealing with Difficult Situations, or call Too Free 866-369-0253.
We welcome the opportunity to serve you!
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